Replacement & Refund Policy

Our refund and replacement policy lasts 7 days from the time your item is marked as delivered through the shipping company.

If 7 days have passed since your purchase, we can’t offer you a replacement or refund.

We will approve replacements of damaged items that occurred during the process of production or shipping.

In order to process an exchange or refund, please upload a photo of the damaged or defective area of your item with your order number by clicking on the “Contact Us” link on our page. For clarity, it is best to take the picture within a well-lit area on a flat surface.

Our replacement policy only applies to manufactured defects or damage resulting from the shipment by the carrier.

This policy does not cover the following:

• Accident or intentional damage was done by the customer.
• Normal wear and tear use by the customer
• Fading and discoloration due to overexposure to the sun

Once our team receives your photo and information and your request is approved, we will notify you of the process times of your replacement. You should receive an email within 7-10 business days or maybe sooner, giving you a tracking number of your package.  

We will pay for shipment or any other related fees for your order. Your order will ship out using standard first-class mail.

In the event that we may issue you a refund, please expect the refund back to your original payment within 7-10 business days or by your bank’s processing time period.

Late or missing refunds

If you haven’t received a refund, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.